Terms and Conditions
KwickXpressJa Terms & Conditions
Effective Date: July 29, 2025
Welcome to KwickXpressJa. By using our services, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
• KwickXpressJa provides shipping, delivery, and personal shopping services locally and internationally.
• By using our services, you accept these Terms & Conditions and any updates posted to our official platforms.
• We reserve the right to modify our services, fees, or terms without prior notice.
2. Shipping & Delivery
• We offer standard and express shipping via sea and air.
• Deliveries are door-to-door in selected areas of Clarendon, St. Catherine and Kingston.
• For customers outside these areas, packages are sent via Knutsford Express.
• Delivery timelines are estimated and not guaranteed. Delays may occur due to customs, weather, or third-party carriers.
3. Package Handling
• All packages must be clearly labeled with your full name and tracking number.
• KwickXpressJa reserves the right to inspect packages for safety, customs compliance, or verification.
• Packages not associated with a confirmed account or payment will not be processed.
4. Prohibited Items we do not accept or ship:
• Firearms, weapons, or ammunition
• Illegal drugs or drug-related items
• Perishable goods (unless pre-approved)
• Cash, hazardous materials, or stolen items
If prohibited items are found, they will be confiscated and reported to the authorities.
5. Customer Responsibilities
• Customers are responsible for providing accurate shipping details and completing payment in full before delivery.
• KwickXpressJa will notify customers when their package is ready for delivery or dispatch.
• Packages must be claimed within 14 days of arrival or customer notification.
• If a package remains unclaimed after 14 days, KwickXpressJa reserves full ownership and the right to handle the package at our discretion — including reselling, donating, or discarding the item without further notice.
• No refunds, credits, or further claims will be accepted after this period.
6. Payments, Refunds & Cancellations
• All payments must be made before delivery or dispatch.
• We do not offer refunds once shipping has started.
• Orders may only be canceled within 24 hours of placement, and only if shipping has not commenced.
• KwickXpressJa reserves the right to deny or delay service if payment is not received or confirmed.
7. Claims & Liability
• Claims for lost or damaged items must be made within 24 hours of delivery or pickup.
• Claims must be supported by photos or evidence.
• KwickXpressJa is not liable for delays caused by customs, third-party couriers, or incorrect information provided by customers.
• The maximum claimable amount for lost or damaged packages is JMD $5,000, unless the customer purchased additional insurance.
8. Online Shopping Assistance
• We offer help with online shopping and ordering on your behalf.
• KwickXpressJa is not responsible for the quality, size, authenticity, or condition of items purchased for you.
• Once an item is purchased on your behalf, the order is non-refundable and final.
9. Communication
• For updates or inquiries, contact us at: [email protected]
(876) 895-5241
You may also follow us on social media for shipping timelines, deals, and updates
10. Governing Law
These terms are governed by the laws of Jamaica. Any disputes will be handled in Jamaican courts under applicable regulations.